Terms & Conditions Official Document

Terms & Conditions

By placing an order or making a purchase through any BloomLab-linked marketplace, you are considered to have read, understood, and agreed to the terms and conditions set out here.

Orders

Order process: All purchases are completed on the relevant third-party marketplace (e.g. Shopee). Orders are subject to that platform's confirmation and acceptance rules.
Product availability: All orders are subject to stock availability. If a product is out of stock, the marketplace will notify you of refund or alternative options according to its policies.
Pricing: Prices shown on this website are indicative retail prices and may differ from the price displayed on the marketplace at time of purchase.

Payment

Payment methods: Payment is processed by the marketplace platform you use (e.g. credit card, debit card, e-wallet, bank transfer, or other methods offered by that platform).
Payment confirmation: Orders are processed once the marketplace confirms payment. We do not process or hold payment information directly.
Payment security: We do not store your card or account details. All payment security is managed by the marketplace platform.

Shipping

Delivery process: Products are shipped to the address you provide on the marketplace after payment is confirmed by that platform.
Delivery time: Delivery time varies based on your location and stock. Estimated delivery will be shown at checkout on the marketplace.
Shipping cost: Shipping fees are shown at checkout on the marketplace and depend on your location and order weight.
Tracking: A tracking number is provided by the marketplace so you can monitor your shipment.
Damage or loss: If your order arrives damaged or is lost in transit, please contact the marketplace directly for a replacement or refund under their buyer protection.

Final Sale

All purchases made through BloomLab-linked marketplaces are subject to that platform's return and refund policies.

We recommend reviewing the marketplace's return policy before completing your purchase.

Please confirm your order details carefully before placing your order.

Cancellations

Before shipment: Cancellations before shipment may be possible depending on the marketplace's cancellation window. Contact the marketplace or seller directly.
After shipment: Once an order has been dispatched, cancellation is subject to the marketplace's return policy.
Refunds: Refund timelines are determined by the marketplace platform and typically take 7–14 business days after the cancellation or return is confirmed.

Liability

Accuracy of information: We strive to keep product and wellness information on this site accurate, but we do not warrant that it is free from error.
Disclaimer: We are not responsible for delays, damage, or loss caused by third-party logistics providers or marketplace platforms.
Limitation of liability: To the fullest extent permitted by applicable law, our liability is limited to the amount you paid for the relevant product.

Intellectual Property

Ownership: All content on this website, including text, images, graphics, product names, and logos, is protected by copyright and is owned by or licensed to BloomLab.
Permitted use: Content may be accessed for personal, non-commercial purposes only.
Reproduction, distribution, or commercial use of any content without prior written permission is prohibited.

Changes to These Terms

We may update these terms at any time without prior notice.
Significant changes will be announced on this website or via email where applicable.
Continued use of this website or purchase through a BloomLab-linked marketplace after changes are posted constitutes acceptance of the revised terms.

Dispute Resolution

Governing law: These terms are governed by the laws of the jurisdiction where the entity operating this website is established.
Dispute resolution: Any dispute arising from these terms shall be resolved through good-faith negotiation. If unresolved, disputes will be referred to arbitration or the appropriate courts under the governing law.

General Provisions

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
Entire agreement: These terms, together with our Privacy Policy, constitute the entire agreement between you and BloomLab regarding use of this website and supersede all prior communications.

By completing a purchase through any BloomLab-linked marketplace, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree, please do not proceed with a purchase.

Questions

If you have questions about these terms, please contact us via our contact page or WhatsApp at 0812-55555-818.

We may update these terms from time to time. The latest version is always published on this page.